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How Parque Cerdeirda achieved a 28:1 ROI with Asksuite
How our clients liked this feature:
Jose Carlos Pires
Sales Manager
“Perfect, the chatbot has helped a lot since its integration. We were able to notice a big difference in the calls. In addition, it was possible to service customers outside business hours. We’ve also had a lot of support Asksuite’s team whenever we needed it.”
Results and Numbers
28:1 Return on Investment
28:1 Return on Investment
66.4%
of searches happened outside business hours
48.5%
of chats occurred via mobile
0.65%
of interactions required human assistance
20.8x
of travelers moved from quote requests to the booking engine
No data was found
Challenges before Asksuite
Time-consuming processes can affect any hotel. Maintaining a high level of performance means finding solutions to all the issues listed here.
High volume of manual tasks to handle on a daily basis
Front desk handled a considerable number of questions meant for other sectors
Customers waited up to 12 hours for a response, as most questions came in outside business hours
Teams were unable to optimize calls with fast responses due to the high demand
Solution
We help hotels leverage their workflow and customer service with simple-yet-clever solutions for massive change.
Optimized customer response time with Asksuite's clever chatbot
Structured and simplified information flow with automated responses to customers' questions
Improved employees' use of time for other tasks such as groups or upsell
With centralized information, communication channels' management has become even better
Instant assistance to all travelers getting in touch outside business hours
Why wait when your hotel can achieve an unbelievable ROI with Asksuite?
