Switching between channels and tabs is a thing of the past. From our dashboard, agents can access room availability and price quotes while talking to travelers, increasing the chances of closing deals on the first call.
A log of previous touchpoints with travelers comes up on the dashboard as soon as a new call comes in. As travelers don’t waste time repeating themselves, agents quickly take over calls, improving satisfaction and closing more deals.
Play all calls back and share valuable insights with your team, raising the performance bar. Identify friction points and the moments when travelers pull back to engage successfully in the future.
Do you know how many deals your hotel loses due to missed calls? Asksuite tracks each one, allowing agents to follow up via phone calls or each traveler’s channel of choice.
How are you dealing with all those busy communication channels? Our tool includes an IVR system—the same phone number can be directed to specific agents, evenly distributing calls in more than one language.
Analyze phone call metrics per agent and channel. Plus, calls can be tagged as desired to generate bespoke reports.
Boost revenue and delight your customers with a high-performing sales and reservation team.
Deliver exceptional service every time with a platform that is made with hotel contact centers in mind.
