{"id":41722,"date":"2018-04-16T13:15:26","date_gmt":"2018-04-16T16:15:26","guid":{"rendered":"https:\/\/ask.siteup.dev\/a-incrivel-conversa-entre-um-chatbot-e-um-viajante\/"},"modified":"2023-06-16T17:34:35","modified_gmt":"2023-06-16T20:34:35","slug":"a-incrivel-conversa-entre-um-chatbot-e-um-viajante","status":"publish","type":"post","link":"https:\/\/ask.siteup.dev\/pt-br\/a-incrivel-conversa-entre-um-chatbot-e-um-viajante\/","title":{"rendered":"A incr\u00edvel conversa entre um chatbot e um viajante"},"content":{"rendered":"

\u00c9 comum que fiquemos receosos sempre que falamos em atendimento autom\u00e1tico. Afinal, logo vem \u00e0 mente experi\u00eancias de ligar para call centers<\/em> de bancos e de chatbots generalistas que nunca te entendem.<\/p>\n

A boa not\u00edcia \u00e9 que a intelig\u00eancia artificial no setor hoteleiro est\u00e1 evoluindo super r\u00e1pido<\/strong> ao ponto que os usu\u00e1rios nem percebem que est\u00e3o interagindo com um rob\u00f4. Al\u00e9m disso, quando percebemos que \u00e9 um atendente virtual ficamos curiosos: \u201cSer\u00e1 que me responder\u00e1 se eu disser ol\u00e1?\u201d.<\/p>\n

Na maioria das vezes, o teste surpreende, e voc\u00ea nota que o rob\u00f4 \u00e9 mais educado do que muitos atendentes com quem interagimos no nosso dia-a-dia. Estes s\u00e3o sujeitos a varia\u00e7\u00f5es de humor, erros de portugu\u00eas e tudo mais.<\/p>\n

Neste post vou apresentar a voc\u00eas um exemplo de uma conversa entre um potencial h\u00f3spede e o rob\u00f4 de atendimento online no chat do site do Santa Clara Eco Resort<\/a>, um dos empreendimentos mais renomados da regi\u00e3o sudeste e que faz parte da Associa\u00e7\u00e3o Brasileira de Resorts.<\/p>\n

Veja como o chatbot se apresenta no site:<\/p>\n

\"Chatbot
\nAbaixo, o exemplo de um atendimento via chatbot com um viajante no site do resort:<\/p>\n

\"Exemplo
\nVoc\u00ea notou que o chatbot foi capaz de apresentar as tarifas e disponibilidade dos quartos para o per\u00edodo solicitado pelo cliente, n\u00e3o \u00e9? Isso \u00e9 poss\u00edvel gra\u00e7as a integra\u00e7\u00e3o do rob\u00f4 com motor de reservas do hotel.<\/p>\n

O chatbot coleta a disponibilidade, tarifas, fotos e descri\u00e7\u00e3o dos quartos e apresenta aqueles dispon\u00edveis instantaneamente ao usu\u00e1rio. Se n\u00e3o houver mais nenhum quarto vaga para esse per\u00edodo, o chatbot sugere automaticamente datas pr\u00f3ximas!<\/p>\n

Outro exemplo que demonstra a pontualidade nas respostas \u00e9 uma conversa entre o chatbot do site do Hotel Fazzenda Park<\/a> e um potencial h\u00f3spede. Considerado o maior hotel fazenda do Estado de Santa Catarina e um dos maiores do Brasil, j\u00e1 conta com 49% de cota\u00e7\u00f5es efetuadas com sucesso via atendimento online<\/strong>. Veja a sucess\u00e3o de perguntas e respostas:<\/p>\n

\"\"
\nA conversa acima n\u00e3o demorou mais que dois minutos, e cada resposta do atendente autom\u00e1tico do hotel levou apenas um segundo para ser processada.<\/p>\n

O chatbot responde de forma instant\u00e2nea e acerta em cheio cada d\u00favida do viajante. A grande diferen\u00e7a entre um chatbot e um chat ao vivo para hot\u00e9is<\/a>, \u00e9 que no \u00faltimo a espera pela resposta pode passar de minutos a horas, isso quando tem algu\u00e9m dispon\u00edvel.<\/p>\n

Atendimento online r\u00e1pido e instant\u00e2neo<\/h2>\n

Como consumidor, voc\u00ea j\u00e1 deve ter tido alguma experi\u00eancia ruim de atendimento: demoram para nos responder e \u00e0s vezes s\u00e3o mal-humorados. Isso nos faz sentir desconectados com a experi\u00eancia de compra. Um bom atendimento \u00e9 essencial para que o cliente fa\u00e7a a reserva.<\/p>\n

Exatamente por isso que o mercado hoteleiro tem investido cada vez mais em intelig\u00eancia artificial<\/strong> para melhorar o atendimento online. Para entender melhor essa tend\u00eancia, d\u00ea uma lida no nosso outro post \u201cO hoje e o amanh\u00e3 da hotelaria automatizada<\/a>\u201d, e saiba como essas novas tecnologias podem mudar o seu hotel.<\/p>\n","protected":false},"excerpt":{"rendered":"

Voc\u00ea sabe como funciona, na pr\u00e1tica, a automa\u00e7\u00e3o de conversas na hotelaria? Veja o exemplo de um atendimento via chatbot com um viajante no site do hotel.<\/p>\n","protected":false},"author":30,"featured_media":30398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68],"tags":[421,59],"class_list":["post-41722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot","tag-atendimento-automatico","tag-chatbot"],"yoast_head":"\nA incr\u00edvel conversa entre um chatbot e um viajante | Asksuite<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A incr\u00edvel conversa entre um chatbot e um viajante | Asksuite\" \/>\n<meta property=\"og:description\" content=\"Voc\u00ea sabe como funciona, na pr\u00e1tica, a automa\u00e7\u00e3o de conversas na hotelaria? 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