Create automatic lead distribution rules based on specific channels, languages, agents, and lead profiles. Define user categories, such as events, agencies, B2B, and groups to appropriately and equally assign each service.
Choose the best way to combine humans and AI together. AI can assist customers outside of business hours, while agents are active during the day. Or AI can be active 24/7, reducing operational questions, generating and qualifying leads while the reservation team focuses on sales.
With Asksuite’s centralized inbox, multiple agents can easily check and respond on all service channels from one single screen.
Before a reservation is complete, travelers contact the hotel via phone, email, messages, or social media. This means potential guests need to repeat everything said when the channel changes. Asksuite’s Omnichannel Inbox merges all channels into a single chat history, even for hotel groups.
Reservation agents can easily build proposals featuring room availability, prices, pictures, and description in real time, with the booking engine integration activated for all service channels.
Standardize responses and boost agents’ productivity with translation buttons, and shared email / message templates.
